Creating Repeatable Systems

Why It Matters
Firefighting may win today, but systems win the long game.
Without repeatable systems, your team depends on your memory, mood, and availability. That’s not scalable—and it’s not leadership.

What It Means
A repeatable system is a documented, teachable, and improvable process. It ensures consistent results, reduces stress, and lets you delegate with confidence.

Real-World Example
A customer service manager used to handle every tough ticket personally. After writing out a step-by-step “escalation playbook,” reps could resolve issues faster—and the manager finally got her evenings back.

How to Get It Right

• Document what you do often

• Create simple checklists or SOPs

• Involve your team in refining the process

• Revisit and revise every quarter

• Teach your systems—not just tasks

What Most Managers Overlook
If your team can’t function when you're out sick or on vacation, it’s not just a people problem.
It’s a systems problem.